Design for the moments where the rules get complicated.
Senior Product Designer, 7+ years — banking, healthcare, and large-scale marketplaces. I take mature products where eligibility rules, integrations, and competing stakeholders make simple-looking decisions hard, and find the model that scales.
Rethinking joint accounts
Led exploration of three competing account-opening architectures, building the case across product, engineering, and leadership for joint account opening, launching fall 2026.
League Console
An end-to-end configuration platform that removed engineering as a bottleneck for non-technical teams, cutting admin setup time by 40%.
Customer Support Portal
Replacing a real privacy risk, agents logging into member accounts directly, with a dedicated, secure interface for 30+ client teams.
Go Delivery
Field research across 12 locations in Malaysia informed a swimlane-based redesign, preferred by 85% of users, for a platform used by 500K+ restaurants.