About Me

I'm a Product Designer with 6+ years of experience building human-centered solutions for enterprise and consumer-facing products. My design philosophy has always been rooted in thorough user research, rapid prototyping, and cross-functional collaboration, ensuring that each interface I craft resonates with real-world needs.

Throughout my career, I've had the privilege of shaping the design strategy for major tech initiatives. At League, I improved customer support and operational efficiency by launching a Customer Support Portal—cutting resolution times by 35% and increasing user satisfaction by 20%. I also led the design of a No-Code Administrative Console that streamlined client workflows and boosted production efficiency by 40%.

Previously at Accenture Song, I owned end-to-end design for high-profile iOS and web apps for brands like Tim Hortons and TD Bank. My work there involved transforming business objectives into engaging user journeys, leveraging design thinking and agile methodologies to deliver impactful results. Before that, I helped Delivery Hero revamp its restaurant order-processing app—lowering order failure rates by 26% and enhancing the experience for over 500,000 global restaurant partners.

When I'm not refining user flows or iterating on prototypes, you'll likely find me immersed in horticulture and floral design. Spending time on small farms and creating bouquets keeps me grounded and reminds me of the patience and empathy needed to nurture great ideas. This hands-on passion for growth directly informs my approach to design: a belief that every product needs consistent care, attention, and a little creativity to truly flourish.

Let's Connect

I'm always excited to chat about product design challenges or how nature can spark fresh ideas. Connect with me on LinkedIn or take a peek at my floral Instagram for a glimpse of my creative process.